Privacy Policy

2. Information We Collect

We collect the following categories of information when you use Peach Appeals:

• Contact & Account Information: Your first name, last name, email address, telephone number, and mailing address when you request a property tax savings analysis, create an account, or contact customer support.
• Property & Assessment Information: Your Georgia property street address, county parcel identification number (Parcel ID), public county tax digest records, CAMA property characteristics (heated square footage, year built, lot size, bedrooms, bathrooms, quality grade, and basement details), and prior sale history.
• Property Condition & Appeal Evidence: Information, statements, contractor repair estimates, and photographs you voluntarily upload or submit regarding the physical condition or deferred maintenance of your property (such as roof, HVAC, windows, driveway, or structural repairs) for inclusion in your County Board of Equalization evidence package.
• Legal Authorization & Electronic Signature Records: When you enroll in Full Service representation, we collect your electronic signature, legal owner attestation under O.C.G.A. § 48-5-311, timestamp, IP address, user-agent string, and cryptographic SHA-256 document hash to maintain a verifiable audit trail.
• Billing & Payment Information: Payment card transactions and billing details are processed directly by our PCI-compliant payment processor (Stripe). Peach Appeals does not store raw credit card numbers or CVV codes on its servers.
• Technical & Usage Data: Standard server log information, browser type, device type, operating system, referring pages, and session identifiers used to maintain site security, prevent automated abuse, and improve user experience.

3. How We Use Your Information

We use the information we collect strictly for the following purposes:

• Property Tax Assessment Analysis: Calculating your property's estimated Fair Market Value and Assessment Uniformity under Georgia law (O.C.G.A. § 48-5-311 and O.C.G.A. § 48-5-7) and identifying qualified comparable sales and equity comparables.
• Appeal Package Generation & Filing: Generating Georgia Department of Revenue Form PT-311A and comprehensive Board of Equalization evidence dossiers (including comparable property tables, maps, and property condition adjustments).
• County Representation: Communicating with County Boards of Tax Assessors and County Boards of Equalization on your behalf when authorized by you.
• Transactional Communications & Support: Sending assessment reports, filing confirmations, deadline reminders, status updates, and responding to inquiries sent to support@peachappeals.com.
• Security, Fraud Prevention & Legal Compliance: Enforcing our Terms of Service, verifying property ownership attestations, and complying with applicable Georgia and federal laws.

5. How We Share Information

We do not sell or rent your personal information. We share your information only in the following limited circumstances:

• County Tax Authorities: When you authorize Peach Appeals to file or support your property tax appeal, we submit your appeal form, comparable evidence dossier, and supporting property condition documentation to the relevant Georgia County Board of Tax Assessors and/or Board of Equalization.
• Essential Service Providers: We use trusted infrastructure providers bound by confidentiality and security obligations to operate our platform, including cloud hosting and database providers (Google Cloud Platform / Firebase / Neon PostgreSQL), payment processing (Stripe), and transactional email delivery (Resend).
• Legal Obligations: When required by law, subpoena, court order, or governmental regulation, or to protect the legal rights and safety of Peach Appeals, our users, or the public.

6. Data Security & Retention

We implement industry-standard technical and organizational safeguards—including TLS/HTTPS encryption in transit, encrypted cloud database storage, role-based administrative access controls, and cryptographic signature hashing—to protect your data against unauthorized access, alteration, or disclosure.

We retain property tax appeal records, evidence packages, and signed authorization letters for the duration of your active appeal cycle (including any applicable three-year assessment freeze period under O.C.G.A. § 48-5-299(c)) and as required for tax, audit, and legal compliance.

7. Your Privacy Rights & Choices

You may request to review, update, correct, or delete your personal contact information or uploaded attachments at any time by contacting us at support@peachappeals.com. You may also opt out of non-essential promotional communications at any time by following the unsubscribe instructions in our emails.